1 reviews | Active since Dec 2016
Taking the luxury out of online shopping
<p>I have battling to have an item returned to spree since the 10th of January. I have made several calls to have this sorted until eventually the goods were collected last Friday. On Monday however, the courier company came to collect the goods again, and again i'm on the phone to Spree where I'm given unnecessarry information about problems they are experiencing with their Courier company. Furious I explain yet again, that there is an item I desperately want but that I was being held up by the store credit not being loaded. Eventually, after much frustration I receive a call to advise that the credit has been loaded. But alas, the item is OUT OF STOC****! Most frustrating, and very disappointing. I should have just stuck to Zando who seems to understand the market they intended to tap into.</p>
Hi Jill
We are terribly sorry for your experience.
Every effort is made to improve on our process. We also would like to point out that we do offer size exchange when you find that the item ordered does not fit.
This will ensure that the size you wish to purchase is reserved for you.
Again, our sincere apologies for the inconvenience caused.
Warm regards
The Spree team
Hi Jill
We are terribly sorry for your experience.
Every effort is made to improve on our process. We also would like to point out that we do offer size exchange when you find that the item ordered does not fit.
This will ensure that the size you wish to purchase is reserved for you.
Again, our sincere apologies for the inconvenience caused.
Warm regards
The Spree team
@ Spree
Your response is by far inadequate. And don't be pushing the blame on me Spree!!! The return was not due to the wrong size, it was a different product all together. This happened because your administration is up the creek and because your courier company has no clue what they are doing????
Is this the best you can do for an apology??
You don't deserve to be in this market and it's because you don't care about losing loyal customers that are so bad at what you do.
@ Spree
Your response is by far inadequate. And don't be pushing the blame on me Spree!!! The return was not due to the wrong size, it was a different product all together. This happened because your administration is up the creek and because your courier company has no clue what they are doing????
Is this the best you can do for an apology??
You don't deserve to be in this market and it's because you don't care about losing loyal customers that are so bad at what you do.