Taken my money but no delivery

Am completely flabbergasted at this terrible service from a Naspers company. Paid for order ********** 76 using INSTANT EFT with PayU. The transaction was successful and displayed a successful message, but when it redirected to the order, it was cancelled. I checked with my bank and they confirmed the money came off, but couldn't give me proof of payment as PayU was not showing as a beneficiary for me. I then called Spree, they asked for proof from the bank, I explained the situation and asked them to log into PayU and check. Sasha made me hold then said they checked and there's nothing on PayU. I then called PayU and they confirmed the transaction was successful. I then sent another mail to Spree including the PayU ref no, and CC'd PayU. PayU even responded with proof that a successful transaction message was sent to Spree. Still. no response from Spree. After calling multiple times, holding for a collective hour and getting cut off, I spoke to a Stefan who said that he can't reopen the order, and he cant confirm payment. All i can do is place a new order and IF the payment comes through they will allocate it to my new order number # ********** 17. So I still have NO guarantee if this order is going to be processed - but you certainly have my money. Great job Spree.