Super disappointed

<p>Dear Spree</p> <p> </p> <p>In the past I have been very happy with your overall service and support etc. Unfortunately, something went terribly wrong with my last orders. </p> <p>I placed two separate orders on the same day and requested a return on the date that the orders were delivered (29 June 2017) as the items did not fit me. On 13 July 2017 the returns were yet to be collected. I sent an email following up when the parcels would be collected - the parcels were subsequently collected on the 14th. </p> <p> </p> <p>A few days later, I received two separate emails reflecting the amount I would be refunded on each of my orders - both were about R35 less than what I paid for the items. I sent an email to support again, asking why I'm being refunded less than the full amount I paid. I sent a detailed explanation and the correct amount to be refunded and was assured that my refund would be processed accoridngly. In the end, I was refunded fully on the one order and R35 short on the second order. Since then I have sent numerous emails to support and to date, I have not received a response. </p> <p> </p> <p> It's not about the money - just the principle of the matter. I see a lot of people are complaining about the same type of thing. I really would think twice about ordering from Spree as returns are not as hassle-free as your site claims to be. I really love Spree and would hate to see Spree going down the drain due to poor customer support. That's just BAD. As an aside, some of the sizes are completely messed up and seems a size bigger than what's on the label. </p> <p> </p>