NN
NOKUTHULA N

1 reviews | Active since Aug 2012

28 Nov 2016, 16:51

Stress-FULL Shopping

<p>I used to shop at Style36 and 5Rooms, and when they closed down, Spree was recommended. They are an OK store - until you have a problem: I placed order ********** 37 on a Sunday afternoon, and paid via FNB online banking within minutes. The payment reflected in my account immediately, but not at Spree apparently. The following day, I emailed their support centre, and received an automated response. No follow-up from them. I couldn't chase after them as I had exams. As you can imagine, my stress levels sky-rocketed! To add insult to injury, I received a request to rate the level of support received?!?! Really?! My order was gorgeous (all their clothes are), but I just can't recommend them anymore. I skipped Black Friday and Cyber Monday, and I doubt I'll ever return.. my heart couldn't take it! </p>

0
Replies (1)
Spree.co.za
Spree.co.za's reply30 Nov 2016, 17:46
Official

Hi Nokuthula

Our apologies for your frustration.

We wish to resolve the matter, we however note that the nature of your email was concerning your payment which was received and your order was processed and has been delivered within 4 working days of your order being placed.

Warm regards

The Spree team