EN
Elzaan N
1 reviews | Active since Feb 2014
29 Jul 2015, 11:22
Still waiting for my order to be proccessed!!
I've placed my order on the 25th of August and the payment was also done on the 25th of August. Payment was received on Monday, but still my order hasn't been processed. I've phoned the call centre three times already. Their answer remains the same. They're busy. I haven't received such bad service from them. This was my forth purchase and I've always loved the experience, but this is turning into such a bad experience I doubt if I'm ever going to buy from them again and I'm definitely not going to encourage anyone else to support them.
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Spree.co.za's replyOfficial
29 Jul 2015, 13:08Hello Elzaanvn,
Customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We currently have a delay with our orders, but we have followed up how far your order is and will revert back to once feedback has been received.
Please accept my sincere apology for the poor service afforded you.
Customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We currently have a delay with our orders, but we have followed up how far your order is and will revert back to once feedback has been received.
Please accept my sincere apology for the poor service afforded you.
Spree.co.za's reply29 Jul 2015, 13:08
Official
Hello Elzaanvn,
Customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We currently have a delay with our orders, but we have followed up how far your order is and will revert back to once feedback has been received.
Please accept my sincere apology for the poor service afforded you.
Customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
We currently have a delay with our orders, but we have followed up how far your order is and will revert back to once feedback has been received.
Please accept my sincere apology for the poor service afforded you.