Still waiting for goods to be collected!

I ordered 2 pairs of shoes, one pair is too big and the other damaged. I have followed the return channel provided on 17 November and was advised via sms that a courier will contact me to arrange collection of the package. The courier phoned me 19 November late afternoon to advise he was collecting now. At which point I advised him that we had already left work as I expected a call in advance. I then advised him that I will be available the next morning and he confirmed he will come and collect the goods the next morning. He never showed up and never called. I sent Spree's support group numerous emails and up to this day have not had 1 response, I phoned twice and both times ladies apologised and assured me arrangements will be made to collect the shoes. I still have the shoes in the same box they came and no one have up to this made any effort to resolve this issue, I have made every effort on my side and at my own cost to make contact with Spree and all I get is empty promises and no delivery. They just do not give a sh#@ and I am to this day still waiting for them to come and collect the parcel and refund my money!! This was my 1st time buying from them and will never again. I am sitting with goods I cannot use. This is the worst online service I have ever experienced!!