Still waiting for couriers to contact me regarding return collection

<p>I ordered a return collection last week Wednesday, 18th of May, after discovering that the items I had ordered were too small. I received an SMS that the collection has been scheduled. On Thursday I phoned Spree Customer Care to see when the collection would happen and was told that FedEx would phone me to arrange collection, they won't just pitch up. Today, almost a week later, I still have not been contacted to arrange the collection. Spree's website states that a collection can take up to 3 working days. You have now broken your SLA. The Customer Support Staff can also not offer me any solution other than "it has been logged".</p>