Still no response regarding refund due to me

<p>On 13/03/2014 I posted this review on Hello Peter:</p> <p>On 3 March I ordered a pair of boots (order number ********** 31), on the 6th of March a pair of shorts and a bracelet was delivered. I called on 6 March to ask for the parcel to be collected. On the 8th of March I called again as the order was still not collected and was told to e-mail a copy of the outside of the box and the delivery note inside the box which I did. After not getting any feedback I called again on the 9th of March and was advised that I should drop-off the parcel at a Pargo delivery point, I dropped the parcel off at Clicks Chilli Lane on the 9th of March at 12:00. I was also told that my size (5) is no longer available for the boots and a refund will be done. I called on the 10th of March and was told that the parcel has not been picked up yet. I called this morning and was told that a quality check must still be done on the items returned. Stefan could not tell me when I will receive my refund. I have been a loyal Spree customer for a while now and I'm disgusted by this service. Not only do I not have my boots but now I am struggling to get my refund. I have spent a large amount in airtime in trying to get this resolved and also used my own petrol to return this parcel. All I want to know is when I will get my refund?</p> <p> </p> <p>To which Spree responded:</p> <p> </p> <p>Hi Akhona </p> <p>Our apologies for your recent experience with Spree.</p> <p>While we do make every effort to make sure that your parcel arrive intact with all your items, it was unfortunate that you did not receive your order. </p> <p>We will immediately process your refund and you will receive an email once it is processed. </p> <p>Again, our sincere apologies for all the trouble caused.</p> <p>Warm regards</p> <p>The Spree team</p> <p> </p> <p>TO DATE I STILL HAVE NOT RECEIVED ANY CORRESPONDENCE REGARDING MY REFUND, NO E-MAIL AND NO SMS. CAN YOU JUST ADVISE WHEN I WILL RECEIVE MY REFUND?</p>