LS
Lucinda S
1 reviews | Active since Dec 2009
10 Feb 2015, 12:21
STILL NO REFUND AFTER RETURN
I am really disappointed in Spree. I've always been an avid shopper and the service has always been impeccable until i had to return an item that was too small. I followed the instructions to the T on their website but I still have not received my refund of my cash. <br> The return was requested on 20 January, the item was collected on 27 January and I still have no money back in my account and it's more than 10days after the items was collected. <br> <br> <br>
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Spree.co.za's replyOfficial
10 Feb 2015, 15:18Hello LuV,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree returns experience was not up to standard.
As per our telephone conversation, your refund was refunded to your credit card on 6 February. Kindly note the time frames as discussed.
Kind Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree returns experience was not up to standard.
As per our telephone conversation, your refund was refunded to your credit card on 6 February. Kindly note the time frames as discussed.
Kind Regards,
Spree Support
Best regards,
Spree.co.za's reply10 Feb 2015, 15:18
Official
Hello LuV,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree returns experience was not up to standard.
As per our telephone conversation, your refund was refunded to your credit card on 6 February. Kindly note the time frames as discussed.
Kind Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree returns experience was not up to standard.
As per our telephone conversation, your refund was refunded to your credit card on 6 February. Kindly note the time frames as discussed.
Kind Regards,
Spree Support
Best regards,