1 reviews | Active since Jul 2016

20 Jul 2016, 08:16

Still no refund!

<p>Fist time user of Spree and first much longer to deliver than promised. Dawn Wing also rude and useless. Now 12 days after request of collection and refund and no work from anyone! If ever collected, I wonder how long it will take to get my money back! - never again!</p>

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Replies (4)
Spree.co.za
Spree.co.za's reply20 Jul 2016, 08:51
Official

Hi Anthea

Our apologies for your frustration.

Your return indicates that you selected to post the parcel back to us. Our couriers only collects when you choose the option for collection.

We will revert shortly.

Warm regards

The Spree team

's update20 Jul 2016, 08:51
Reviewer Update

Hi

I don't have time to stand in any post office and certainly wouldn't have opted for this on purpose.

I had the items delivered, not collected and would do the same for the return.
Please collect.

thanks

's update20 Jul 2016, 08:57
Reviewer Update

Hi

Further to the above this is the E Mail I received:

"The product gets returned to our warehouse

Was your order delivered to your door? Then our courier partner will collect the parcel from the address you provided in your returns request within 3 to 10 days. Please expect a phone call to arrange a pick-up time that suits you."

!!!

's update20 Jul 2016, 09:22
Reviewer Update

Quick responce and a call from Spree - thanks.