WB
Wendy B

1 reviews | Active since Jun 2017

13 Jun 2017, 11:04

Still awaiting my order - no correspondence from Spree

<p>I ordered an item on Spree on 03.06.2017. I received a confirmation email stating that my order will be delivered by 07.06.2017. My order never came and there were no correspondence from Spree's side that my order is delayed. I phoned in and the lady advised that there are delays at their Johannesburg Warehouse and that she cannot tell me when my order will be delivered. I think this is unacceptable as there were absolutely no correspondence from Spree advising clients that already ordered items, it wouldnt be delivered on schedule date.</p> <p>I phoned in again and they still advised that they cannot tell me when my order will be delivered??!!</p> <p>I also sent emails to their Support and Sales team, just to get a notification the next day that stated my email was deleted before it was read!</p> <p>Spree, I would love to know when my order will be delivered and if it actually will be delivered? I already paid for this item so I deem it is only fair that I receive my order in time.</p> <p>So dissapointed in the lack of communication.</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply22 Jun 2017, 08:00
Official

Hi Wendy,

Thank you for this feedback.

We cannot apologise enough for the disappointment caused to some of our customers. Please know that our intention is not to frustrate our customers at all. I genuinely hope that next time around we will be able to delight you.

I am relieved to see that your package was delivered. I trust all was received in good order.

Thank you for your patience and support at Spree.

Kind Regards

The Spree Team