Staff not processing manual return request.

<p>On 27 March 2017 i requested a return on one of the items i purchased with Spree.</p> <p>the courier came to collect the item before i even received it, i then requested a manual return on the 29th and followed up on the 30th to ensure my request was being processed. The consultant then informed me that the request was never captured. She then caputred it for a 2nd time. </p> <p>I then called again to follow up on my request only to find out that it was never captured!!!! The consultant then had to capture it for the 3rd time. I'm so dissapointed as I never experienced this wit Spree before. </p> <p>the reason why i had followed up with the requests was to ensure that my parcel would be collect in order for the return to be processed quicker, now i have to wait another week, THAT IF the return was captured this time around.</p> <p> </p> <p>I'm not happy, i will rather order through another online store in future.</p>