DH
Debbie H

1 reviews | Active since Aug 2009

23 Aug 2017, 13:25

SPREE.CO.ZA IGNORES EMAILS AND INBOXES ON FB - FAILS TO COLLECT RETURN FROM PARGO DROP OFF POINT

I am truly upset. I bought items from SPREE.CO.ZA with the understanding that returning any item (which does not fit) would be very easy and convenient. ONE DAY after receipt of my parcel, I did the necessary to advise them that some of the items did not fit me. I was then directed to PARGO drop off points and more specifically IT VISION NELSPRUIT. I went to IT VISION NELSPRUIT who advised that they have not been a drop off point for some time. I was then referred to El Madre Garage (Mr Vernon Allen Tel ********** ) who confirmed that they are indeed a drop off point. I took the parcel to El Madre Garage and handed it to Mr. Vernon Allen personally. Now, more than a week later, I note that the parcel has still not been collected by PARGO. I have sent e-mails - no response. I have also sent an inbox via FB. It seems that it would be best to not support online shopping as Spree.co.za definitely does not live up to its promises. ALL I WANT IS MY REFUND WHEREAFTER I WOULD LIKE TO FORGET ABOUT THE EXISTENCE OF SPREE.CO.ZA

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Replies (1)
Spree.co.za
Spree.co.za's reply28 Aug 2017, 15:42
Official

Good day

We are terribly sorry that you have encountered difficultly with your recent Spree return.

Please note that Spree no longer manage complaints on this platform. Kindly contact us on the various platforms available and we will attend to the matter and assist you thereon.

Again, our apologies for all the trouble and frustration encountered.

Warm regards
The Spree team