Spree terribly service again, and again!!!

Hi I am so disappointed by Spree! I have ordered items, paid for them. Understandably, the order was cancelled but after i have paid because "i delayed to make a payment." Poor that also, why can't detect payment made? On the 10th October 2017, i was told to choose either a refund or store credit. As a client, i've chosen a refund due to the bad service i've been getting anyway from them. Today, 12th, they sent me an email that the amount i have chosen to be refunded has been placed on "store credit" or whatever the term! My question is, what about the option i have chosen? The refund? Why deciding against a clients' choice? This is a bad service i don't even get from the foreign online stores like Ebay! Now today, 12th, am told to wait for another 48 hrs! But on the 10th, i was also told to wait for 48 hours too!