Spree -takes your money - no delivery, no refund and no response

Even one star is too much. Imagine placing an order, and being given an expected delivery date for 3 days later - wonderful. 10 days after the due date the order still has not arrived, and the website tracking page says it is due for delivery 10 days ago. So I log an email query. No response whatsoever, but the tracking page now says that there has been a stock problem. That was 10 days ago. All attempts to find out about a refund are ignored - emails, live chat, Facebook complaints... no response whatsoever - other than one response to a Facebook complaint informing me that my order was delivered - notwithstanding the comment on the orders page that they cannot fulfill the order! Try speaking to someone on the phone, they are totally helpless.

Spree used to be the model for how an online retailer should operate. Look at all the complaints on social media and Hello Peter, and you soon realise that something has gone drastically wrong. Many people seem to be in the same position regarding their refunds, some have now been waiting for months. It seems we are all going to be left out of pocket, while Spree has pocketed our payments. This is feeling a lot like ***** to me.