Spree Sucks.

I logged a return on Thursday, 30 August and asked that it be collected on Monday, 3 September. Murphy's Law, the courier came to collect in the 20 minutes that I stepped out of the office. They told the receptionist that they would be back later. They didn't return.

I sent an email at 13:58 on Tuesday the 4th explaining this.

Wednesday, 5 Sep, 12:31: Sent an email again.

Wednesday, 5 Sep, 16:49: I got a response: "Kindly note that I have requested the courier come out tomorrow in order to collect."

Thursday, 6 Sep, 17:52: "I have requested that the collect take place no later than COB tomorrow. "

Friday, 7 Sep: Nothing.

Saturday, 8 Sep, 13:17: I email asking if someone can please collect on Monday. This is ridiculous.

Monday, 10 Sep, 08:56: "I am so sorry that you had to wait so long for collection to take place. I have requested that Fedex come and collect the parcel."

He then phones me to tell me he contacted the couriers and they said they have been phoning me for the past week and can't get through to me. I tell him I have not had any missed calls in the past week, and have answered all numbers, private or unknown. He checks that my address is still correct. It is.

13:47: "I spoke to the supervisor at our Logistics department and she assured me that the collection will take place tomorrow."

15:13: I get an SMS: "...your Spree collection *** is booked for 11_09_2018. FedEx will collect the parcel.

Here we are. Tuesday, 11 Sep, almost 18:00. Still waiting...