Spree stole my money don't ever buy there!!!!

I have had the worst customer experience with Spree. I ordered and paid for my package on the 20th and selected a pick up point for delivery.I called in on the 23rd of July to cancel the order as I saw the delivery day would take too long,that's were my nightmare started.On the 23rd of July they told me they would send an email to the warehouse to stop packing and cancel the order.I called again on the 24th of July and i was told the warehouse had yet to reply. I called again on the 25th and I was told the warehouse had dispatched the order so it was too late, I then requested for them to call the courier to inform them to return the package to the warehouse and I was told they had sent that notification to the courier but guess what the courier dropped off the package at the pick up point!!!I was then updated that my refund was being processed but when I call again on the 31st of July I was informed that the refund will only be processed once the package has been received at the warehouse and quality control has been done. How can they qualify control a package.I never received????The 3rd of August I call in again and they request my banking details which I email back to them and now on the 6th of August Spree sends me a message to inform me the package is at the pickup point and I need to log a return for the package when I can see on the app that the package is back at the warehouse, what the hell????I have never ever had to return a package and also I had made an order to replace this one which I received with no issue. This has got to be the worst service I have ever experienced in my life. When I call in I'm put on hold and I receive differing updates. Spree has my money and their package and I have nothing!I have lost my patience and I'm so frustrated cause they have ****** my money. I just want my money back 2400 is a lot!!!