Spree should offer free boxes of Grandpa powder for all the headache they cause

<p>The most pathetic service ever. I placed my first (and last order) at Spree , fully paid on 5 April 2017. The actual ordering was easy - secure payment and easy to navigate the website. I ordered 10 items in total. The first delivery (containing only two items) was on 7 April. The remaining 8 items is still oustanding and it is the 19th of April! I have been phoning the helpline almost on a daily basis and have spoken to such a number of agents (e.g. Leroy, Nishad, Stephan, Kenyi, etc.) and Joy the supervisor. None seem to be able to track my package and everytime I have to keep on hold (because they DO NOT phone back as they promise) so that they speak to Logistics or the Courier Company or whoever. I received an escalation number in the beginning of last week which means nothing. Why they split the order in the first place is beyond me. I am tired of hearing about the CT and JHB warehouses - not my problem. I placed a single order and expect a single delivery, especially if most of my order went MIA. They give new meaning to organisational silos and this seems to foster a sense of 'no ownership' at all. The Spree operating model is totally ineffective and I will not recommend this company to anyone. To conclude this relationship I would really like to have my package delivered before the end of the week or repack my order and send a new one if you cannot find the one that is missing.</p>