Spree's lethargic customer support

2 days ago i bought an item on Spree, I paid for it online, the debit on my account went off, but it did not trigger the workflow to move the paid for item from the cart and into the order line, so i followed up with my bank to see if they cleared the funds into spree's account just as a precaution because usually when you pay for something online, the funds get cleared immediately and your order gets prepared right away, and as expected the funds had been cleared off my account so the fault lay on Spree's side, so i wrote them a mail detailing my problem, they gave me a ticket number from the automated system and that was it from them, it has been over 24hours now, i have been calling over and over with no success, the only person willing to speak to me is their automated voice over lady who keeps advertising spree to me as i wait, losing airtime funds, patience and customer satisfaction, I sent them a follow up email with the ticket number and still no one bothered to say a thing to me, I have depleted my airtime balance trying to get help but no avail, I sit uncertain and wary as to what has happened to my funds for which I have received no value yet they were so happily and quickly debited from my account.