Spree returns service and call centre

<p>After receiving my goods from Spree.co.za, some items were not to my satisafction due to quality and some items did not fit me. I decided to make use of Spree's free return service and so I immediately logged 3 seperate returns for three different deliveries and I received 3 different reference numbers. I was informed via the app and email that I will be contacted shorty by the courier for collection of the items to be returned. After 4 days I had not yet received a call from their couriers and so I proceeded to contact the call centre. After 10 minutes of waiting on the line for an agent to take my call I hung up the phone since I needed to return to my work. During my lunch break I tried calling once again and after 15 minutes of waiting on the line, I was finally attended to by an agent.</p> <p> </p> <p>The agent took my reference numbers and assured me that I would be contacted within 5 working days of logging the return, to arrange a time for collection of my items by the courier. After returning home this afternoon I was informed by a relative at my house that a courier company visited my address for collection of some items. Without any phone call to arrange a time for collection, the courier company rocks up at my place expecting a package to return to Spree. I phoned the call centre around 16H30 this afternoon and after waiting 9 minutes without my call being attanded to, I hung up again,</p> <p> </p> <p>I am utterely dissapointed with the level of service received from Spree's call centre, since the waiting times to be attaned to are far too long as well as the lack of attention and equal service delivery that Spree pays towards customers who wish to return items.</p> <p> </p> <p>Beware when purchasing from Spree.co.za, if you wish to return an item for a refund, it may take longer than expected and the returns service will dissapoint you. </p>