SPREE - RETURNING ITEMS IS A NIGHTMARE

I requested my return on Monday the 25th of April 2016, my request was processed and my parcel was supported to be collected by a courier (usually within 2 working days). I received a call from one Lewellyn from on the dot couriers on behalf of spree to advise me that my parcel would be collected by close of business on the 29th of April 2016. My parcel was not collected (I have been carting my items with me to and from work on a daily basis in the hopes that it would be collected soon. I sent an email to the *** email addy on Friday evening advising Spree that my order was in fact not collected. I am a regular customer and I have never had bad service from Spree in fact it's because of the service I receive that I continue to shop at Spree and refer friends / family to do so as well. I have not received a response. I send through another email a few minutes ago. I have also requested that they refund my to my credit card as opposed to store credit due to the fact that returning an order has now become such a painful process. Spree's standards have definitely dropped! In addition, I did request a refund in store credit but in the light of the service I have received I request that my refund be allocated to my credit card and NOT store credit