Spree poor brand value proposition

<p>I placed an order for good with spree in September 2016, it is officially almost 2 months later and I have not received my package.<br /> <br />i have repeatedly logged into the site to check where my parcel is via their inefficient tracking system which has been reflecting that parcel still with the courier. <br /> <br />I decided to call and Enquire and I was told that my package was delivered but I was not contacted or notified.i then asked where I could collect it and they then tell me that I need to take down a new tracking number that is different to the original number given. At the time I could not write that "new number" down and I was told to call back.<br /> <br />i have since been trying to call (5 times) and it swas was that the entire spree call center is unavailable during their specified working hours.<br /> <br />so my concernis quite simple, not only am I sitting with no package paid for, (almost 2 months later) I can't get this new tracking number to go and fetch my package ., the th 30 day return policy no longer applies to me due to an internal breach as a result of bad service delivery<br /> <br />spree management need la to review its customer service model to see if people are purchasing goods but not receiving them and the timeframe that is promised against what is actually happening .<br /> <br />personally I won't be using these services again as I no longer trust the brand promise</p>