Spree not responding on giving me my money bac****!!!

"Spree not responding on giving me my money back"

Hi On the 28/05/2018 I wrote to spree on returning a boot I bought that wasn't good quality, The response from them was quick with getting the goods back to them, I than received a mail stating that my refund was processed and Would receive my money within 3-5 working days. Its 2 months later and nothing from them, I have called on numerous occasion , The story I get from the call center agents that the matter needs to be escalated to the finance department. They all escalate the matter and still no response from Spree, how long does it take to Escalate the matter?????? I than call last week Friday, (please listen to the voice recordings) The agent says she escalating the matter to the finance department which should take 24-48 hours, it is now a week later again! I called on Wednesday (25/07/2018) an ask to speak to the Manager / Supervisor , the agent puts me on hold for 15 min and than drops the call in my ear, is this the level of service we get from SPREE, for our own money (R368.00) , I sent them a mail on Wednesday afternoon , this is the response from them and nothing further. I am really disappointed with there level of commitment and service, WILL NOT SUPPORT THEM AGAIN!!!!!!!!! Hello, Thank you for contacting Spree Customer Support. Your reference number for this request is ********** . Solving your query quickly is really important to us and a qualified Customer Support Agent will respond to your email as soon as possible. We appreciate your patience. Thank you for your ongoing support. Regards Spree Customer Support