Spree not responding on giving me my money back

I have returned 3 times to Spree, they collected them on the 2nd of Feb and I received an email on the 5th of Feb that they have received my items and it will take about 5-10 working days to do my returns. Well, I am STILL WAITING for my money back.

I have sent out an e-mail on the 20th of Feb and just received an automatic response with the request number 986580. STILL WAITING for some feedback. It's been 17 days and STILL WAITING.

My refund number is ********** 17-1 and Spree owes me R342.55. I have looked at my accounts and I have not received my money back.

This is terrible service, I don't know if I'll ever shop at Spree again, I don't think I can trust them if that is the way they treat their customers.

Regards, Emilia