Spree Missing Product

Good day

I made a Purchase on Tuesday 18 September of a Coat that was on special and another item. The following day i received confirmation that the coat was no longer available and that they are unable to deliver and they have given me store credit.

The problem i have is this 1. The coat is still being advertised and is still on sale. Why are you unable to sell it to me? Why are you lying? Is your system not in realtime that you oversold the product that no longer existed? Are you running a ****? 2. I never Asked for store credit. It would be best to ask the customer if they want store credit or return their money. This has happened in the past. Why not now? 3. I have called at least 7 times today and sent countless emails with no response. What is going on?

I would have preferred the product (coat) but instead if unavailable please return my money to my account.