Spree is a **** "quick delivery and a convenient 30-day free returns policy." its a lie

I bought a per of shoes and a watch on September 12 2017, I was told the shoes will be delivered with 2 to 4 working days till date I have not received anything. I have paid R599 for the shoes and R112 for the watch but now it has cost me R250 and more calling them daily trying to find out when my order will be delivered. I have called their customer services line almost every day if I’m not on hold for over 15 to 20 minutes I get empty promised that they will call me. I spoke to the consultant Zinhle who was very rude she didn't even want to give me her full names she even called herself Zee. Furthermore, I called again on 25th September and Spoke to the manager Jeffry Riader who promised to give me a call back within an hour till date I’m still waiting for him to call . Every time I call in, I’m put on hold for no reason and nobody is willing to assist instead I get the same old story about the warehouse they will get back to me. These shoes where for my baby sister’s Matric dance. I couldn't buy her another pair of shoes as my money is with spree and the shoes as well. The matric dance was last weekend and she didn't have a great day like all the young ladies her age. This is very unacceptable I’m really disappointed on this bad service i had received. I will never get a chance to make it up to her and she will not go to the dance again this was a once in a life time event. I’m not sure if this is how you treat your clients or my money was not good enough for you. I think you should have a category on how you select your client because i can see I’m not those client you sell your product to that is why you do not care about my order