eN
elsje N
1 reviews | Active since Mar 2014
18 Apr 2015, 17:20
spree-im disgusted
I ordered a dress of R475 on Spree on S April and paid it eft. I sent the confirmation of payment to support@spree-ubt nothing. apparently my order number was wrong, yet they have the proof of payment. ive repeatedly sent requests to them, but no response. at least keep me update as an assistant promised via phone. shocking. i want my money back
Helpful (0)
Replies (1)0
Replies (1)
Spree.co.za's replyOfficial
20 Apr 2015, 10:44Hello butterflyFLOWER,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Spree is experiencing high volumes at present. We are doing our best to respond to every customer and we apologise that you had to wait to hear from us. As per our communication with you, we received your proof of payment on the 16th and released the order on the same day. There were some delays at warehouse but the order is well on its way to you now.
We apologise for the delay and any inconvenience caused.
Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Spree is experiencing high volumes at present. We are doing our best to respond to every customer and we apologise that you had to wait to hear from us. As per our communication with you, we received your proof of payment on the 16th and released the order on the same day. There were some delays at warehouse but the order is well on its way to you now.
We apologise for the delay and any inconvenience caused.
Regards,
Spree Support
Spree.co.za's reply20 Apr 2015, 10:44
Official
Hello butterflyFLOWER,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Spree is experiencing high volumes at present. We are doing our best to respond to every customer and we apologise that you had to wait to hear from us. As per our communication with you, we received your proof of payment on the 16th and released the order on the same day. There were some delays at warehouse but the order is well on its way to you now.
We apologise for the delay and any inconvenience caused.
Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Spree is experiencing high volumes at present. We are doing our best to respond to every customer and we apologise that you had to wait to hear from us. As per our communication with you, we received your proof of payment on the 16th and released the order on the same day. There were some delays at warehouse but the order is well on its way to you now.
We apologise for the delay and any inconvenience caused.
Regards,
Spree Support