SPREE - EXCEPTIONALLY BAD SERVICE!!!

I PLACED AN ORDER FOR BLACK FRIDAY, PAID MY ORDER VIA CREDIT CARD AND WAITED FOR DELIVERY THEREOF. A DAY BEFORE MY DELIVERY WAS DUE I WAS INFORMED THE ONE ITEM I WANTED WAS OUT OF STOCK!! I INFORMED THEM TO CANCEL MY ORDER AS THIS WAS THE SPECIFIC ITEM I MADE THE PURCHASE FOR. THEY PROCEEDED TO STILL DELIVERY THE ORDER A FEW DAYS AFTER DUE DATE WHICH I SENT BACK. I SENT AN EMAIL IN NOVEMBER REQUESTING MY REFUND WHICH WAS NOT RESPONDED TO, I SENT AN EMAIL EVERY 2 WEEKS AND STILL NO ANSWER. PLEASE BARE IN MIND I USED MY CREDIT CARD AND FOR THE AMOUNT I PURCHASED FOR, I AM RELIABLE FOR THE INTEREST THEREOF!! I EVENTUALLY SPOKE TO A THANDI 3 WEEKS AGO PROMISING MY REFUND WILL TAKE PLACE WITHIN 48 HOURS-NOTHING!! I THEN CALLED BACK AND SPOKE TO A EUGENE AND HE SENT ME AN EMAIL STATING "GOOD NEWS YOUR REFUND IS BEING PROCESSED" - THE VERY NEXT DAY I GET AN EMAIL ASKING ME TO RATE THEIR SERVICE??? REALLY???? 3 WEEKS AFTER EUGENES EMAIL I PHONED YET AGAIN, PLEASE ALSO NOTE IT IS MY CELL PHONE BILL COST GOING UP DUE TO THEIR BAD SERVICE AND BROKEN PROMISE!! YESTERDAY I SPOKE TO A FAHEEM AND HE INVESTIGATED WHY I HAVE NOT BEEN REFUNDED AND THE REASON BEING THEY DID NOT HAVE MY FULL BANK DETAILS??? REALLY??? THIS COULD HAVE BEEN REVERSED BUT BESIDES THE FACT WHY HAVE THEY NOT ATTEMPTED TO GET HOLD OF ME TO CONFIRM MY BANKING DETAILS??? I GET SENT AN EMAIL YESTERDAY ASKING FOR ALL DETAILS INCLUDING THE ORDER NUMBER AND THE AMOUNT DUE - SERIOUSLY HOW DO THEY RUN A BUSINESS IF THEY DO NOT HAVE THIS INFO ON THEIR SYSTEM??? I INFORMED FAHEEM I WILL BE PUBLISHING THEIR BAD SERVICE ALL OVER THE MEDIA IF MY REFUND WAS NOT IN MY BANK BY COB YESTERDAY. STILL NOTHING!!! I CALLED THE CENTRE AGAIN TODAY AND HAD A VERY ARROGANT BLACK MAN - VERY UNHELPFUL SLAM THE PHONE DOWN IN MY EAR WITHOUT ANY RESOLUTION!! I DEMAND A REFUND AND I WILL BE INFORMING THE PUBLIC ON EVERY MEDIA PLATFORM OF THE BAD SERVICE AND THEFT OF MY REFUND. ALL THIS COULD HAVE BEEN AVOIDED IF IT WAS PAID AND I DID NOT HAVE THE PHONE THROWN DOWN IN MY EAR!!!!