AS
Anneke S

1 reviews | Active since Jun 2016

28 Jun 2016, 15:06

Spree does not listen.

<p>27 June 2016. Over the weekend I bought items via my Spree app. I accidently passed the page where I had to add the storewide sale voucher code. I could not go back and the sale went through on the regular price. I contacted Spree immediately and asked if it could be rectified. They bluntly refused. I was so disappointed by the mere fact that they are a big company and one would expect better service. They could even offer me a discount or voucher for a next sale of the same value. More over I was adressed by a completely different name in their emails. Lucian in your world R400 odd means nothing for a savings but in my world it does. Do mot buy from Spree. Service means nothing</p>

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Replies (2)
Spree.co.za
Spree.co.za's reply29 Jun 2016, 14:17
Official

Hi Anneke

Our apologies for your frustration.

We are unable to amend an order when it has been confirmed, this unfortunately includes discounting orders after the order number is generated.

We however have ongoing promotions at all times and would like to urge you to take advantage of this.

Warm regards

The Spree team

Best regards,

AS
Anneke S's update29 Jun 2016, 14:23
Reviewer Update

This is not customer centric service.

Should I send all items purchased back, I will get a refund just to order it again with the discount. Does not make any sense

This will cost you more in delivery and pick up fees

Go learn from Woolworths. Your service is not Customer centric at all