1 reviews | Active since Feb 2017

22 Dec 2017, 00:19

Spree did not honor our order

The reason this review receives 1 star is because negative stars are not possible.

We placed orders for items on Spree, paid for the items, but our orders were either fully or partially cancelled while the items where still available.

In order to receive these items, Spree representatives have advised us to re-reserve these items and call the call-center to complete the order. The representative that we spoke to, Cheslyn Daniels, proceeded to cancel the order that me made and instructed us to email him screenshots of the items we wished to reserve, so that he may place the order for us and would revert to us with feedback.

Since this time the items have become unavailable and no order is pending on our account. Furthermore, we have not heard back from him since our conversation more than 1 week ago.

We have repeatedly called back to get information on the progress, but have received the run-around every time.

We had paid for items, had our order cancelled and have received nothing but ********** service.

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Replies (1)
Spree.co.za
Spree.co.za's reply17 Jan 2018, 17:12
Official

Good day

We are terribly sorry that you have encountered difficultly with your recent Spree order.

Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.

Once again, our apologies for all the trouble and frustration encountered.

Warm regards
The Spree team