1 reviews | Active since Jul 2014
Spree.co.za WORST online shopping store
<p>25 November 2017 Black Friday sale. I ordered around R1500 worth of items that were on sale, I made the payment using INSTANT EFT the money was deducted off my account immediately and I received the notification sms.</p> <p>40 minutes later I receive an email from Spree stating my order has been cancelled because I had not made the payment. I proceeded to email and call them to sort out the issue but was told they cannot help me because their finance department had already left so I must call back on Monday. I called back this morning and was told they cannot do anything expect refund my money. I didn’t order those items just to have my money returned, I want what I ordered and paid for it is not the customers fault the systems could not deal with the high velocity of Black Friday. I have also still not had a response to my email!! Honestly the WORST online shopping store this is not the first issue I have had with them.</p>
Hi Leanne
We are terribly sorry about your frustration.
Instant EFT orders are processed when we receive communication from the bank that payment has been received for our account. While delays in this communication can impact on orders as Instant EFT orders are cancelled when payment is not confirmed within a limited time frame. Every effort is being made to ensure that this process is streamlined.
We typically refund when we no longer have stock available to replenish.
We note that you have spoken to one of our agents and this has been arranged for you.
Our sincere apologies for the inconvenience caused.
Warm regards
The Spree team
Hi Leanne
We are terribly sorry about your frustration.
Instant EFT orders are processed when we receive communication from the bank that payment has been received for our account. While delays in this communication can impact on orders as Instant EFT orders are cancelled when payment is not confirmed within a limited time frame. Every effort is being made to ensure that this process is streamlined.
We typically refund when we no longer have stock available to replenish.
We note that you have spoken to one of our agents and this has been arranged for you.
Our sincere apologies for the inconvenience caused.
Warm regards
The Spree team
Hi Spree,
I am still extremely unsatisfied with the terrible service provided and it seems you don’t care too much about what has happened all I get is an apology?
I was told I would be contacted within the hour by a manager to resolve this, I waited 3 hours and still heard nothing so I called myself. All this trouble I had to go through because you don’t make provisions for Black Friday.
Please refund my money within 48 hours this seems like plenty of time since you have already had it for so long with no order it should have been give back to me by now.
Hi Spree,
I am still extremely unsatisfied with the terrible service provided and it seems you don’t care too much about what has happened all I get is an apology?
I was told I would be contacted within the hour by a manager to resolve this, I waited 3 hours and still heard nothing so I called myself. All this trouble I had to go through because you don’t make provisions for Black Friday.
Please refund my money within 48 hours this seems like plenty of time since you have already had it for so long with no order it should have been give back to me by now.