Spree Black Friday Promotion

My daugter order items during the Spree Black Friday promotion (Order Number: ********** 32 ) but only 3 of the 7 items purchased was delivered to us by Spree.

I forwarded an e-mail to ********** and did get a reference number 914905 saying that a customer support agent will respond to my e-mail as soon as possible. They did not. I then phoned them on the 11th of December. I waited for 15 minutes in the queue and was then cut off. I then tried again and waited for another 15 minutes before eventually being able to speak to a Aviwe. I explained to him that some of the items purchased was not delivered. He then checked and told me that these items where out of stock and that the account will be credited with the value purchased but not received. I then told him that for me this is really unacceptable. If you order on Spree you can see whether the item purchased are in stock. If not in stock at the time of the purchase you are unable to actually make the purchase. How is it possible that Spree can now tell me that these items where ordered and paid for online but are now suddenly out of stock. Aviwe then confirmed that Spree will credit the account will the value of the amount purchased but not received. He also said that due to this inconvenience that we will receive a compensation voucher for 50% off on our next order.

The account was eventually credited with the amount purchased but not received but we have not to date received ANY compensation voucher.

I then again phoned Spree on the 9th of January and spoke to Nishaat who promised to check an sort it out. It was however still not sorted out. I then again phoned on the 12th of January and spoke to Nashreen who also promised to sort it out. She said that she will phone me back the next day. I am still waiting.

I am just very frustrated and annoyed by the service that we received from Spree. Why do they promote items on Black Friday if these items are out of stock? Why do their website even allow you to purchase items if they are out of stock? Why do they promise a compensation voucher if you never get the voucher?