SPREE BAD CUSTOMER SERVICE

I bought an item on line on 07/08 and was informed that the item was out of stock 08/07. I then advised SPREE via e-mail that they should refund my money back to my bank account to date that has not been done, been sending e-mails no one responds, finally was able to speak to a consultant on 10/08 after being unable to get through on many occasions and was informed that the money should reflect in my account the next day which did not happen, managed to get through on the phone again today 14/08 after the call was dropped every time I called and was told that they are pending authorization to pay my money back which will take 48 hours, then the call was dropped again. Instead the money has been refunded as a store credit meaning I can purchase another item. I do not want to buy anything I just want my money back.