So Much For Easy Returns at Spree

<p>I first logged my item for return collection on 28 October (*** ********** 1). </p> <p>Today, 16 November, I am still sitting with the parcel. And because of this, I am still sitting WITHOUT my refund. </p> <p> </p> <p>It took 5 days for me to realise that noone was actually coming to collect the parcel. I thne called the number on the email which took me to FedEx. They assured me that the parcel was scheduled for collection the next day before 12pm. 12pm came and went, and noone had arrived. </p> <p> </p> <p>I called again the next day, they apologised as they had arrived closer to 4:30pm and missed me. I was told that the parcel would be collected within two days. Two days came and went, and none arrived. </p> <p> </p> <p>I called AGAIN, and was told it would be collected the very next day. But again, NONE CAME. </p> <p> </p> <p>At this stage (3 weeks after the fact) I am wondering whether Spree's "2-4 day collection policy" is false advertising. All I have done is waste airtime, and lose the opportunity cost of aving had my money returned to me weeks ago. I have tried to resolve this many times before turning to social media, but it looks as though this is my last resort. </p> <p> </p> <p>I want my parcel collected. And I want my refund. This is simply ridiculous. </p>