Short changing - After sales frustrations

Hi

I am so frustrated with your finance department and call center. They have short changed me on two of my orders, I do not understand how you can make the same mistake twice on one account, I had to call your call center 5 times before all was resolved. The 1st 4 consultants were *********** and did not know what they were doing they pretty much **** to me and said all is resolved when they did not do anything to resolve the matter. The last consultant I spoke to managed to solve everything in less then 5 min, if it wasn't for her I was ready to quit spree all together. Another issue is that money just disappeared from my store credit. You need to pick up your socks, such errors can not be tolerated, I am highly disappointed and frustrated your lack of customer care especially in with your after sales treatment.