Shocking service from Spree.co.za

<p><span style="color: #555555; background-color: #ffffff;">I was delighted to receive a baby shower gift from a friend via Spree in July 2016. Unfortunately the dress had a fault that I discovered when opening the gift. I e-mailed the Spree support address the next day to request an exchange but received no response. As things were a bit hectic with a new baby, I only phoned a few weeks later to follow up. Customer services checked and found my email and requested that I re-send it, with pictures of the damage, promising a speedy response. I duly did so but received nothing. A few weeks later I re-sent the mail, again with no response. It is now April - 9 months later and to date I have had no communications from Spree. I phoned again on Monday and spoke to a customer services representative, who found my emails etc and agreed that it was unacceptable to have had no response. He promised to escalate the matter to his superiors and promised communication by the end of the business day with a solution and to arrange collection of the faulty item. It is now Friday and I have heard nothing. This is simply unacceptable! I will never use or recommend Spree.co.za to anyone after this experience.I just hope that something will eventually be done to assist me at some point in the future.</span></p>