Shocking service from Spree

I ordered an item on 25/11, two days later a wrong order was delivered. Between the 28/11 and 2/12, I contacted spree more than 10 times. No one is taking ownership to resolve the issue, instead i'm told that no promises can be made as to when my order can be delivered, i must just wait. no one bothers to call me back with feedback. I had to cancel going to an important function because spree couldn't deliver the service as promised. I am so disappointed with the service and would never recommend spree to anyone. Clearly they are making so much money and not bothered about loosing clients due to bad service.