Shocking Service and Non-Delivery from Spree

I placed an order with Spree on the 14th of November, using a voucher that was e-mailed through to me. After receiving the items, I unfortunately had to return two products - a pair of shoes that did not fit, as well as a t-shirt that was cream and not white as indicated online.

After numerous follow-up calls and e-mails, I was put into contact with a consultant named Zelpha, who checked with her supervisor and agreed to send me a replacement product for the ones returned.

After e-mailing Zelpha a link to the replacement item, I called to confirm that all was in order. On Tuesday 28/11, she confirmed that all was well and that she would send the replacement item that same day. Since then, I have sent numerous follow-up e-mails, and called twice to get an update from her, but have not received a single communication or confirmation. This morning, I called for the third time, and was told she is not in the office.

The consultant that I spoke to, could see no record of any of my discussions or dealings with Zelpha, and has no idea what to do next.

I find the service received absolutely shocking and apalling, and think that the public should be made aware of this.