LM
Lauren M

1 reviews | Active since Aug 2016

02 Aug 2016, 10:57

Shocking communication and service

<p>I placed an order online through Spree and was assured that it would be delivered within 2-6 buisness days. </p> <p>Almost at the 8th day and absolutely no sign of my order. This isn't the worst of it. I have tried comtacting Spree - to no avail - for 3 full days now. I have called them 14 times and been placed on hold every time and nobody answers. I have emailed them 4 times at thier 2 different addresses - no response. I have inboxed their facebook page and the response i was given was that my order was with the couirer (i knew this from looking at the online tracking of my order). When i asked for help then on Facebook - i was ignored. How can Spree bpast about good customer service when they dont communicate with their customers??? Disgusting.</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply05 Aug 2016, 09:32
Official

Hi Lauren

Our apologies for the inconvenience caused.

Our sale has impacted on our delivery period, We however made contact and have confirmation that your order has since been delivered.

Warm regards

The Spree team