AS
Asheeqah S

1 reviews | Active since Aug 2016

04 Aug 2016, 13:03

SERVICE RECEIVED FROM SPREE

<p>I have placed an order online with SPREE... I received an email saying that i need to pay within 24 hours, which i did. They received the payment the next day... I called a few days later asking where my order is and they told me that it takes 3 to days for delivery. i waited for the days and called again. I was then told that there is a delay as they have a lot of orders due to the sale that they are having. I called back asking to speak to a manager... 3 times i was placed on hold and then cut off. Later i received an email saying that my parcel has been handed over to the courier. I called this morning asking when i can expect delivery. I was given the Courier companies number. I called them giving the reference number on the email and was advised that i would receive my parcel today. When i called back later as i advised them of the time i left the office they had no record of my order nor whom i had spoken to or even my tracking number.</p> <p>I have never received such bad service in my life and it has just put me off buying things online from SPREE ever again!!</p> <p> </p>

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Replies (1)
Spree.co.za
Spree.co.za's reply05 Aug 2016, 10:26
Official

Hi Asheeqah

Our apologies for your frustration.

Our delivery time frame was impacted by our sale period. We however have confirmation that your order has been delivered.

Again, our apologies for the inconvenience caused.

Warm regards

The Spree team