Same broken pants returned as an exchanged item!!

<p>Terrible experience with Spree.co.za</p> <p> </p> <p>I am extremely frustrated and horrid that after returning a damanged R320.00 pants, that 7 days later, I receive the exact same broken pants in return.</p> <p>A simple refund does not solve this issue! There is something terribly wrong with the system somehow.</p> <p>This specific pants had one more in my size available and it was put on "hold" for me a week ago, but to my HORROR, I receive the same broken pants today. & When I called Spree, the consultant advised that there are no more pants of this kind left in my size.... SO where on Earth is the "last one" of this kind that was being kept on hold for me????</p> <p> </p> <p>I have no faith in Spree, not after my first experience (this one) and what a pity because I would have stayed a loyal customer if the quality was going to be as promised. </p>