Sales a priority , Returns fustration capital

<p>On the 27th October 2016, I logged a return, since item delivered was damaged, the item was collected by couriers and on the 2nd November, I called in to check if item has been received. I was advised that the parcel was going through quality checks and the refund would be processed shortly. Again I called yesterday to do follow up as I ha d not received my refund as I was advised the process of collection and the refund would take 10 days . To this day I still had not been refunded.</p> <p>3 November I logged another return , and that return has not been picked to this day. On the call that I made I was told by Shanita that returns collection can take up to four days. I received a sms from Fed ex confirming that collection would be done today but no collection has taken place.</p> <p>Whats fustrating is that, I have no way of tracking the progress on the return, other than having to call Spree and be told that we are still processing which in essence is a waste of my airtime. The tracker on their website or app does not get updated to show different stages of the return but strangely enough if its a sale, the information is updated regulary. It clearly shows that priority is getting a sale any problems you have thereafter are not relevant to them at all. </p>