RUDE SPREE AGENTS

First of all spree agents were rude while trying to sort out my query with them...today 5 April 2018 I phone and one of the agent I spoke to actual said over the OH MY GOD I can hear she was getting annoyed..the first query I brought foward was on the 21 March 2018 and I send them the e-mail below:

Today 30 minutes ago I purchased polo women shoes black size 8 R999 and use code FD30 and they were R699 and use my wallet money left and they were R697.60 which I paid with my FNB CARD however my order doesn't show up on my account and I also didn't receive my referrence or order number.. its not the forst time this has happened to me the money was taken off my account...I need answers and I want my shoes please...please see proof of payment below:

FNB :-) R697.60 reserved for purchase @ Spree from cheq. 21Mar 09:21 And then every1 pretends like they don't knw anything...The agents I spoke to were so rude to me I even finished my airtime everytime trying to sort out this mess. Spree agents are so RUDE...JUST RUDE and very slow in helping u as a customer....really I want my money today, it's not the first time this has happened..I want my money today....