******* service from Spree

I placed an order with Spree on the 12th of August and on the 13th of August I received someone else’s items. I have sent roughly 15 emails, phoned twice and spoken to a consultant over their Instagram page where I was informed I’d be provided with feedback regarding my order. It is now two weeks later and not a single email has been answered nor have I been given any feedback. My item is currently with a complete stranger and no one has made any effort to fix their mistake. You cannot send customers continuous emails to make payment but when the customer needs assistance, everyone turns a blind eye. I would like my item as I have paid for it and I do not want a refund because waiting for a refund from Spree is also an issue, on two occasions I’ve waited up to 4 weeks to have my money given back to me. I will never use Spree again, the customer service is beyond pathetic. Spree has a live chat button but it is IMPOSSIBLE to ever get any kind of assistance through it so I don’t know what’s the point of having it. Spree should take a few pointers from Superbalist whom actually have their **** together and always always ALWAYS ensure a smooth process from purchase to delivery.