Returns/Refunds ordeal

<p>I logged a return with Spree on the day I recieved the package. Inever received any feedback on a collection time/date as other online stores do. 4days later I decided to call the helpline and find out whats going on (20minutes on hold) I eventually get hold of someone who said she would process the return to my credit card. I eventually sent the whole order back with a courier only to recieve an e-mail now congratulating me that I have R___ in store credit, no1: I didn't want store credit as I won't be shopping on Spree again, no2: only 1 item was refunded? As a regular online shopper, this is the most confusing return/refund process I've ever dealt with. </p>