AC
Amy C

1 reviews | Active since Sept 2016

11 Sept 2016, 00:18

Returns policy

<p>Have tried to return products on Spree at least thrice. They make it incredibly hard to log a return. Their FAQ section says to go to spree.co.za/returns, but this ALWAYS redirects to the Spree homepage instead, making it physically impossible to log a return. What ever happened to transparency, Spree? This is not only a huge annoyance, but also a violation of South African consumer protection laws. </p>

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Replies (1)
Spree.co.za
Spree.co.za's reply13 Sept 2016, 10:10
Official

Hi Amy

We are terribly sorry for making it challenging for you.

You are able to access the option by clicking on "Accounts", then "Orders".

On the right of the order, you will have the option to click on 'Request a return"

Again, our apologies for the trouble caused.

Warm regards

The Spree team

Best regards,