Returns not nearly as efficient as deliveries

Received goods very timeously and immediately logged request to return. Nothing wrong with the goods but the colour was wrong. They acknowledged return request on 30 Jan and I was notified by sms that the courier partner FedEx would collect on Monday 5th Feb. Still waiting for the courier to collect and have sent two emails during the course of the last week which received auto responses but no-one has got back to me. Fortunately not a high value item or I would be getting irate. I only risk online ordering with companies who handle returns with the same diligence as deliveries like takealot.com. So not sure how much shopping I will be doing at Spree.co.za