Return requested since 17 Dec

I have requested a return since the 17 Dec and it has still not been collected, I have also requested a return on goods still not received as well. I have called Spree and the lady informed me that she will call the courier company and they will contact me shortly, which I still have not recieved a call for. I am not happy with this.<br> <br> Michelle Crous<br> Order number : ***-1<br> Order number: ***-1