Return Process: Epic Fail

I logged a return with Spree on 28 April and the package was finally collected on 4 May. During this time, the call centre was unavailable for whatever reason (phone calls and my email went unanswered). <br> 3 Days after collection I get an email from Spree confirming receipt of my return request for the same package - a package already collected.<br> <br> I've emailed and called a few times with no response either way. My return has not been confirmed, nor has confirmation of my refund been received. <br> <br> I shop online frequently and I must admit - Spree by large are seriously lacking in every single department. I logged a return with another popular online shop the same day - My refund has been fully processed.<br> <br> I should be ranting like a mad woman right now - but what's the point. Given that they're fairly new to this game some leeway must be granted, however, this can't come at the expense of me, the consumer. This is not the first time I have these types of issues with Spree and I have been fairly patient and tolerant - but you can be guaranteed, it will be the last time. <br> <br> I would appreciate it if someone from the customer care division would contact me please so we can get his sorted