RETURN OF SWOP OUT

I contact the contact centre on Monday,20 Apr and spoke to Joy .I mentioned to her that I have had a swap out , but the watch strap broke within a day. I also mentioned that I could not do the return online, but I have sent e - mail on 13 April and asked that the watch be return and I get refunded.She agreed to do it right away , but to date nothing was done. Find the following unacceptable: 1 ) Spree sell products that are not to standard, 2) Second time, that I as a customer complains about Joy and 3 ) Spree respond quickly to HelloPeter , but then from there everything is slow or do not happen at all. Spree therefore looks as company that respond, but do little or nothing.